Services
We provide a wide range of Services
Data Centre and NOC Solutions
Data center is the heart of information flow. We are here to undertake the entire datacenter operations which includes management of network equipments, servers and the like, by a team of dedicated professionals 24 x 7 x 365.
We offer the complete spectrum of data center management services that can help your organization capitalize on business opportunities and result in real improvements in profitability. These range from technical support, Network management, Server monitoring and maintenance, process optimization and disaster recovery.
Being very cost efficient, our secure and reliable services help you acquire higher returns on investment in a multi-vendor IT environment.
Hosting Services
System Integration
System Integration is a business competency and a strategic approach that is vital for your success. Disconnected softwares or systems cause complex workarounds and increase the risk of errors in your data.
Our consulting and system integration services help you synchronise all your systems and processes to work seamlessly together so you get the most productivity and efficiency out of your digital ecosystem.
Facing an ever changing landscape of technological innovations inside and outside of organisations today, the need for companies to understand, how they can best leverage the synergies between existing and new systems, has become crucial. The question is all about how to integrate complex systems not only inside your company, but also with external systems of your partners, suppliers, and clients. Our system integration services will therefore identify possible interfaces in an heterogeneous IT environment and determine the technological requirements to implement a fully integrated system that best fulfills your business needs.
Technical support
Technical support is sandwiched between a large network topology of the service provider vs. desktop configuration of the end user. Requires a combination of technical abilities and problem analysis skills. The levels include L1/L2 and L3. The modes include inbound calls, email, chat & remote login to deliver the following services.
Provide technical support for network/hardware/software related problem reporting, diagnosis, resolution or dispatch.
Address network problems such as connecting to servers, LAN, WAN, Wi-Fi, Mobile, Internet, intranet etc.
Address hardware problems such as web/app/database/collaboration servers.
Our technical support offerings create a virtual help desk to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis hence delivering round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.